RETURNS AND REFUNDS
Our Policy Info
Returns and Exchanges
Due to the perishable nature of the product, 12 Paws Ice Cream does not accept returns.
There are no returns or exchanges.
If you are unhappy with your product for any reason, please contact us within 2 days of receiving your order and we will do our best to ensure you are happy with your 12 Paws Ice Cream experience!
Cancellations and Order Modifications
If your order needs to be canceled or modified, please contact us at and we will work with you to accommodate your needs.
Please be advised that some requests may not be possible due to the processing and manufacturing schedule.
Orders cannot be canceled two days after their order date.
For any special requests regarding the cookie modifications, please fill out the Contact Us form to request a custom order.