Frequently asked questions

HOW DO I ORDER?


  • Flavors at 12 Paws are rotated on a weekly basis. That means that most flavors are only available once. Once it is sold out, it's gone -- unless I bring it back at a future date! It's not possible for me to keep stock of any given flavor, as this is a very small operation. At the beginning of each week (usually Sunday), I'll post new flavors to my Instagram story. I'll typically "drop" this ice cream on Friday at Noon. That means I will restock the store at exactly that time. Because this ice cream is small batch and made by one person, it is limited in quantity. Therefore, I recommend you set an alarm if you'd really like to try a particular flavor!
  • All ice cream is sold directly through my store-- NOT via email.
  • If the sale hasn't happened yet, and you see the flavor in my shop as "SOLD OUT," that just means it hasn't been stocked yet. I like to put the flavors up in advance to allow people time to shop the options before everything goes live. The flavors will disappear shortly before I restock, and then reappear right at Noon.




DO YOU HAVE ANY TIPS ON GETTING A PINT?


  • Sign up for my mailing list! There is a sign-up box on the bottom of the main page of my website. I email the mailing list when I drop pints or have important updates.
  • Sign up for post notifications and story notifications on my Instagram.
  • Set an alarm! Seriously, set an alarm. Maybe even set a second alarm for when you get distracted and forget why you've set the first alarm, too.
  • Have your payment info ready and browse the week's pickup and delivery options BEFORE purchasing.
  • If you're checking out with PayPal, log in before the drop
  • Positive affirmations
  • Magic circles




CAN I CREATE A DIFFERENT PICKUP?


If you are unable to make any of the pick-ups, I may be able to set up a special arrangement for you-- but this is considered delivery. You may be asked to pay the delivery fee. Please remember that this is a part-time operation for me, and I am one person! It's necessary for me to charge for deliveries and special arrangements in order to keep things sustainable for me.




DO YOU DELIVER?


  • We deliver locally for an $8 fee. Deliveries must be within a 10 mile radius of our kitchen at 2161 South Wilmington St, Raleigh, NC (The Kitchen Archive- Raleigh)
  • Local pick-up is available for free in multiple cities. Time and location details will be shared at the point of purchase.




DO YOU SHIP?


Not at this time.




CAN I PLACE A CUSTOM ORDER?


CUSTOM ORDERS ARE CURRENTLY PAUSED I would love to make your custom order, however I will need some time before I can open up for these types of orders due to the cost and time involved. Stay tuned!




DO YOU MAKE DAIRY FREE/GLUTEN FREE ICE CREAM?


I try to make at least one non-dairy flavor per month. While some recipes are incidentally gluten free or dairy free, you will be able to submit a custom order to see your favorite flavor combinations made to suit your dietary needs when custom orders are available.




WHAT DOES 12 PAWS MEAN?


I named 12 Paws after my dog Pickles and kittens Olive and Pimento! Check out their bios on the About Us page. Don't worry, they're not helping me make the ice cream.




IS THIS ICE CREAM FOR DOGS?


No. This is ice cream for humans.




WHEN WILL YOU BRING BACK MIDNIGHT SNACK?


Please keep in mind that my business model is made of uniquely rotating flavors that do not repeat. I occasionally bring back fan favorites and will make announcements on my instagram when I do so.




DO YOU MAKE YOUR ICE CREAM AT HOME?


No! It's actually illegal in the state of North Carolina (and most states) to produce ice cream and/or frozen desserts from home. I produce ice cream in a certified and inspected commerical kitchen and possess the proper license for retail frozen desserts with the Department of Agriculture.




CAN YOU ADD ME TO YOUR MAILING LIST?


There's a box on the front page of my website to add yourself to the list! This is the easiest way, and this is what I'll do if you email me asking to be added.




WHAT MAKES YOUR ICE CREAM SO DIFFERENT?


My ice cream base is made from scratch in my kitchen. Most ice cream shops will purchase pre-made ice cream mix from a local dairy and add flavorings and extracts to it. There's nothing wrong with that! We just prefer to do things the hard way, because it allows us to customize things for each flavor and focus on creating the best ice cream possible. We also make ice cream with low overrun, which means there isn't nearly as much air pumped in as something you might find at the grocery store (or some scoop shops). Again-- there's nothing wrong with high overrun. It's a totally different product and experience, and some poeple prefer it. Low overrun ice cream is more dense, and typically much richer.




IS YOUR KITCHEN ALLERGEN FREE?


Sorry-- it is not! I work in a very small space and cross contamination is a possibility. I will usually only use the term "dairy-free" as it is not possible for me to guarantee that any other products are free of allergens (e.g. gluten-free, nut-free, soy-free). Please feel free to message me if you have any questions about ingredients or my process.




I FORGOT TO PICK UP MY PINT!


24-hour notice is required to reschedule a pickup. Failure to pick up your pint(s) at your scheduled pick-up will result in a forfeited pint without a refund, barring an emergency situation. 12 Paws patrons are highly encouraged to set reminders to avoid missing a pickup. Pickup details are sent automatically, in a separate email from order confirmation. We ask for such advance notice of reschedules in order to: proactively coordinate ice cream transportation, avoid product degradation, and free up our extremely limited freezer space. Please contact us if you have any questions or concerns.