24-hour notice is required to reschedule a pickup. Failure to pick up your pint(s) at your scheduled pick-up will result in a forfeited pint without a refund, barring an emergency situation.
12 Paws patrons are highly encouraged to set reminders to avoid missing a pickup. Pickup details are sent automatically, in a separate email from order confirmation.
We ask for such advance notice of reschedules in order to: proactively coordinate ice cream transportation, avoid product degradation, and free up our extremely limited freezer space. Please contact us if you have any questions or concerns.